It will be important to share this TeamViewer ID# initially with a Myzone Technical Support agent so it can be saved to facilitate future connections for hardware or software troubleshooting and assistance.
Myzone Technical Support uses this program when troubleshooting or additional insight into your console is needed when club staff contacts support.Įach Myzone console at your facility has an independent TeamViewer ID# which is used to identify your console's unique key and is only available when that console is connected to your facility's internet network.
Finally, the IT supporter quits the TeamViewer connection, and this closes the TeamViewer program as well (otherwise just quit the program by yourself).TeamViewer is the program that Myzone uses to access your software remotely at your facility. Please don't touch the keyboard and mouse, unless the supporter asks you to enter e.g. On the screen, you will now be able to see how your computer is used by the IT supporter. Awaiting authentication is then displayed down in the TeamViewer window and later, after the IT supporter log in, that window "jumps" up into the corner. 
Please, download the newest version by clicking the link above.) If not, you have an old version of TeamViewer. (The ID is 9 digits and the password is 6 characters. Please, inform the password to the IT supporter over the phone.
TeamViewer now displays an ID and a password. On PC select Run, on Mac open the dmg file (double-click on it in the Downloads folder) and start TeamViewer in the shown virtual disk. 
Download TeamViewer to your computer (Microsoft, Apple eller Linux Microsoft) by clicking the link above.
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